Competency 1: Determine strategies to improve health care workforce performance.
This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.
Assess your Leadership Skills
Review these questions: The Gallup Q12 Index
Ask yourself these 12 questions to measure employment engagement and contemplate why these questions are effective.
Do you consider yourself an engaged employee?
Did these questions make you think of anything that can be done at your organization to increase employee engagement?
Would you add any questions to the list?
How can managers in the health care industry utilize these questions?
Satisfaction and Leadership Skills
What prevents health care from having the same customer satisfaction as Amazon?
What prevents health care employees from having the same satisfaction as Google employees?
What are the leadership skills or attributes necessary to accomplish that objective?
Submit your reflection.
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