Why is the scheduler such an important position in the facility?

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Learning Goal: I’m working on a health & medical discussion question and need an explanation and answer to help me learn.Dianna has worked at Care for You Medical Practice for 6 years in the
front office. A new medical assistant David was hired to assist with
appointment scheduling. Dianna noticed that David was not following the
office policy and caused several problems with the schedule. Some
patients were very late in seeing their physicians that caused some
patients to become upset. What should happen in this situation? Why is
the scheduler such an important position in the facility?

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