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(The purpose for this assignment is analyze methods of poor
communication and its effect on motivation, teamwork, and effective conflict
management and resolution.
Write a paper (1,600-1,800 words) in which you address the
following based on the information provided in the “West Coast Transit
Case Study” resource.
Describe
the three criteria for evaluating effective team/group work (as stated in
the textbook) and use the criteria to analyze the effectiveness of the
team.
Three criteria: achievement of high levels of task performance, member
satisfaction, and team viability
Review
each of the five stages of group formation. Determine what stage(s) are
evident in the case and provide a justification of your response.
Five stages: Forming, storming, norming, performing,
adjourning
Apply
Schein’s three behavioral profiles to specific members of the team.
Identify how the profiles are demonstrated in the case.
Tough Battler, Friendly Helper, and Objective Thinker
Evaluate
whether the communication among the participants in the case was effective
or not. Justify your answer by considering any existing barriers to
communication.
Review
the two main types of conflicts described in the textbook. Explain how
each type of conflict is evident in the case.
Propose
how Denson should resolve the conflict in this case using one direct
conflict management approach. Justify your response as to why this is
the most realistic direct conflict management approach given the existing
dynamics between and among team members.
Identify
one specific leadership activity and one specific maintenance activity
that should be encouraged. Identify the most significant disruptive
behavior that should be discouraged.
Identify
a significant motivational problem experienced by each individual: Jing,
Mahonney, and Tanney. Describe how Denson should motivate each person. Be
sure to provide a specific motivational suggestion for each person based
on their motivational needs. Ensure that you have at least one suggestion
from each of the motivational theory/techniques: content theories, process
theories, and reinforcement strategies.
You are required to use at least two external scholarly
sources in addition to the textbook and the case study resource. (WEBSITE SCHOLARLY SOURCES ONLY)
You are required to submit this assignment to LopesWrite for
a plagiarism check.
Textbook reference:
Uhl-Bien, M., Piccolo, R.F., Schermerhorn, J. R. & Bachrach,
D.G. (2021). MGT-420 organizational behavior and management
with WileyPLUS. Wiley & Sons.
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