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Some would say quality service is like good art: we know it when we
see it. With some training and experience, however, our sense of quality
and value can be refined. This week’s discussion topic aims to gather a
variety of examples of both good and not-so-good service experiences to
help us distinguish the defining attributes of the supply chain that
lead to quality customer service events. Have fun with this one as you
share details of your most memorable service encounters!
Describe
a customer service event (negative or positive) you have experienced
within the past few months. Tell the story of what happened and then
address the following questions.
How did the service event affect your opinion of the company or organization involved?
What aspect of the organizational supply chain was most relevant to your experience?
In what ways, if any, could the organization have changed its logistics methods to make your customer experience more positive?
Include at least one formal reference entry with your main post to
support your comments. If you did not use an external source, list the
course textbook as your reference
*** Please refer to the readings that I have uploaded from Order 411 Mod 2
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