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Short Paper: Identify the four factors that should be considered prior to attempting to increase customer satisfactory ratings. Explain the advantages of each factor and describe the benefits this preliminary process has for companies. Format: – 12 pt font – Time new roman – 1″ margins – Atleast 4 pages long not counting the reference and title page. * Must use pages 301-303 as a resource from my book as well as other scholarly resources – Hoffman, D., & Bateson, J. (2011). Services Marketing: Concepts, Strategies & Cases. Mason, OH: South-Western College. ISBN: 978-1-4390-3939-7
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