Scenario Imagine that you are an organizational consultant for the SNHU Pet Sup

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Scenario
Imagine that you are an organizational consultant for the SNHU Pet
Supply Company. The director of retail operations has asked you to
evaluate the reason for some of the team’s drop in productivity and make
recommendations for their improvement. Further conversations with the
team members and managers reveal a conflict in the way productivity and
efficiency is being measured and handled.
The team members say that their managers micromanage them. Each week,
the managers send out a task list for the team and expect them to fill
out detailed timesheets every day to cross-reference the task list. Any
deviations from the list must be explained in a separate email.
Moreover, some team members feel their skill sets are not being used
correctly, and that they would be better suited to do tasks that are not
being assigned to them. This has led to some resentment within the
team, not to mention high levels of stress to meet the managers’
demands.
The managers maintain that they have just been following the process
that’s been set out for years in the company. The many unresolved issues
are taking a toll on the team’s productivity and efficiency, which then
feeds back into the conflict, creating a vicious circle.
Prompt
Write a brief report to the director of retail operations that
explains the management skills and practices you feel will improve team
productivity and efficiency, using the module reading to support your
recommendations.
Specifically, you must address the following rubric criteria:
Overview: Provide a brief overview of the problem
you have been asked to resolve, making sure to note specific areas of
conflict between management approaches and employee feedback based on
the provided scenario.
Management Approaches: Describe the general
functions of management as well as the purpose and benefits of using
established management skills and practices, making sure to use course
resources to support your explanation.
Recommendations: Recommend a new management
approach, consisting of a blend of management skills and practices, that
you believe will help improve the team’s productivity and efficiency.
Explain why you believe these approaches will be effective, and make
sure to use course resources to support your recommendations.

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