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Instructions Estimated time to complete: 10 Hours In this assignment, you will be using a weighted decision model (also known as a weighted matrix) to help a company select a new CRM system. Use the information given below and construct a weighted matrix model that accounts for all information to help the company make the most appropriate choice Begin by reading the article titled: Constructing a Weighted Matrix. Borysowich, C. (2006). Constructing a weighted matrix (Links to an external site.)Links to an external site.. [Weblog] You may also want to familiarize yourself with CRM selection criteria. SelectHub. (2018). CRM software selection quick start guide (Links to an external site.)Links to an external site.. [Weblog] The company is evaluating several facets of CRM systems. These facets and their relative importance are listed below: Each vendors ability to meet these criteria is rated on a scale of 1 to 5. With 5 indicating good alignment, and 1 indicating poor alignment. Assignment Requirements: Create a weighted decision model that evaluates these CRM systems. Include a copy of your Microsoft Excel file that includes this model. In one page briefly describe the evaluation and make a recommendation to the company on the system that they should select. Assignment Example Weighted Matrix Example [Excel Spreadsheet]
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