PPMP20009: Organisations Adopt Project Methodology – Project Management

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Project Management:

Part 1:

The leading software development firm, specialised in the website and mobile software development. They provide customised web solutions to local and established businesses, for example, they developed an online ordering and delivering system for a local fish and chips store, a website for a local real estate agency and a learning content management system for a high school. Most of their customers know exactly what functionalities they need for their website. Most of them would also provide a reference point for their website in mind. For example, the owner of that fish and chips store has instructed that they wanted a website similar to Pizzahut/Domino’s website that allows their customers to place an order online, process payment online and track food delivery. Most of them understand their business model and would be able to give clear instructions about their requirement. For web development, Client A is dealing with customers in a traditional industry where the business model is well established. They found that their website requirement is stable and not prone to change. Their mobile development section, however, is dealing primarily with start-up companies. Most of them wanted to develop small-ish apps to test the market so that they can turn their ideas into cash flow as quickly as possible. Their ideas are immature and constantly changing and your team is snowed under their change requests. Adam is the Chief Technology Officer for your Client A, and he believes Agile Methodology is the
only choice for IT projects. Whenever you have an IT project, the answer must be Agile Methodology. All other traditional methodologies are age-old and less effective. In a private meeting you had earlier with Adam, he said: “I am planning to roll out Agile Methodology to the entire firm. Agile Methodology is specifically designed for IT projects to replace traditional methodologies, e.g. waterfall, and therefore all IT projects must adopt Agile Methodology.”

Part 2:

Operates in engineering and construction domain. Since 1998, they have been creating innovative designs and building quality homes for Australians. The founder started with the burning desire to build homes for Australians where they would truly love to live. “Our commitment to quality and excellence in home design has helped us become Australia’s market leader in new home design and construction”, their Chief Operations Officer, Barbara, said, “we offer the biggest range of new home designs in Australia. With hundreds of floor plans, we build new homes for every budget and lifestyle.” Barbara has always wanted to incorporate PMBoK into construction projects in her company, but she never understood how PMBoK is a project management methodology. “I mean, there are 10 knowledge areas and 47 processes, each belongs to one of the 5 process groups. But it does not tell you which process I need to start with. These processes all seem interrelated, but nowhere in PMBoK does it indicate the chronological sequence of the processes I need to follow.”, Barbara asked.
“No, it doesn’t. PMBoK does not specify any order for these processes. But it gives you the flexibility of arranging and tailoring them into a step-wise methodology that suits your projects”, you answered. “This is where I need your help with. Tailor PMBoK into a step-wise methodology that suits the projects in our company.” “Well, how about telling me more about a typical project in your company”.
“That’s easy. This is what I do day in and day out: after our customer decides to build their dream home with us, the entire process is divided into two stages: pre-construction and construction. Pre-construction involves our customer selection of floor plans and details of their home, signing contracts, obtaining approvals and permits from the city council, and preparing the site to ensure everything it is ready for construction. The first step in the construction stage, known as the base, involves excavation, site drainage installation and pouring the slab for the building. Then comes the framing stage where the builder erects the wall frame and roof trusses. Next is the exterior. The key
activities that occur during this stage include the installation of all windows, of the fascia and gutter, the roof covering, the completion of brickwork, and external cladding and fitting of external doors. After the exterior is completed, we move on to the interior steps where we hang the plaster, complete architraves and skirting, install stairs in double storey homes, install baths, basins, troughs and sinks, fix internal doors, cabinets, shelves and cupboards. The next step is the final touches where we finalise the interior and exterior details of the house, for example, floor and wall tiling, internal and external painting, installing tapware, shower screens, mirrors, electrical, light points and switches,
heating and cooling vents and garage doors. Then it will be ready for our customers’ inspection. If they are happy with it, then we will book a settlement day to hand over their new home to them.“Also,” Barbara added, “the plan for the construction stage cannot be fixed because there are a lot of variables only determined by the customers and their city council in the pre-construction stage.” “I think I have something for you”, you replied confidently, “we will work out an implementation plan for you.”

Part 3: 

one of the major accounting firms in Australia, specialised in tax services for businesses. They offer efficient, cost-effective tax compliance services, including co-sourcing and outsourcing options. For each reporting cycle, a customer’s income tax reporting or their Business Activity Statement (BAS) lodgement can be viewed as a project. For large businesses, they normally assign as many as 8 – 15 accountants working on the project. “The work is not hard once you get into it, ” Catherine, the CEO of the firm, says, “it normally does not take more than 3 weeks, but it requires an immense amount of cooperation and involvement of our customers. We constantly need their clarifications on transactions”. “We would like to have a documented approach to our project, and communicate it to all stakeholders including our customers,” Catherine requested, “now everyone is busy with everything, customers do not cooperate as much as we would like them to. There seems a lack of a systematic methodology for our projects”. “Our team will work out something for you.” You replied assuringly.

Questions:

1) Agile Methodology is specifically designed for IT projects to replace traditional methodologies, e.g. waterfall, and therefore all IT projects must adopt Agile Methodology.

2) PMBoK with its five process group, namely initiating, planning, executing, monitions and controlling and closing, dictates a Waterfall methodology. PMBoK suggests project managers walk through these Groups in a neat and linear order. PMBoK is a standardised waterfall approach. With PMBoK, you plan for the entire project once and only once.

3) To what extent do you agree or disagree with the statement above? (2) Based on your position on the statement above, customise and tailor (if necessary) the PMBoK approach for Client B and provide, in specific terms, how PMBoK processes should be arranged into a step-wise methodology for typical projects in Client B’s company. (3) Provide, in the appendix, a pictorial illustration of your suggested methodology. (4) Analyse what impact of your proposed methodology have on various stakeholders (discuss at least three stakeholders, including the customer and suppliers).

 

 

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