Organizational Management Proposal For Quality And Performance

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Help me study for my Management class. I’m stuck and don’t understand.

For this assignment, you will create an Organization management proposal for quality and performance that will be used in a Community Health Center of your choosing. The proposal is designed to improve quality and provide a good customer service such as Patient Treated with courtesy, respect, tolerance and serenity. You are encouraged to choose any health care facility: Hospital, Doctor Office, Emergency Care Center, etc.The paper will be 8-10 pages long including title page and references pages.

ASSIGNMENT GUIDELINES (2 points /10%):

The proposal is designed to improve quality and deliver a virtuous customer service: Patient Treated with courteousness, reverence, acceptance and tranquility. You need to apply all the knowledge obtains during this class to create an organizational proposal that will improve the quality and performance of the Health Care Setting you desire. Each paper must be typewritten with 12-point font and double-spaced with standard margins. Follow APA format when referring to the selected articles and include a reference page.

EACH PAPER SHOULD INCLUDE THE FOLLOWING:
Introduction (5 points / 25%) Offer an abstract thatprovide a brief outlook of the proposal and explaining in your own words what is meant by a good customer service through effective performance management and organization.
2. Your Organizational Management Proposal for Quality and Performance Plan (10 points 50%)

a. Presentation Page:

ORGANIZATION NAME

BUSINESS ADDRESS

CITY, ST, ZIP

TELEPHONE NUMBER

FACSIMILE NUMBER

WEBSITE ADDRESS

EMAIL ADDRESS

b. MISSION STATEMENT: Mention the Health Care Setting’s mission. New Page.

c. Purpose of the Organizational Management Proposal for Quality and Performance Plan: The purpose of this plan must be base in support and promote accomplishment of a health care organization mission, goals and also quality customer’s service and good performance.

d. An effective Organizational management proposal:

Should include the following elements designed with customer satisfaction as the focus:
Setting individual and team goals that are aligned and associated with the health care setting: Establish a measurement system. Providing adequate, timely feedback. Rewarding and recognizing desired performance.
Goal setting is the first element of an effective Organizational proposal plan.Individual and team customer service goal should be aligned, discussion and remark.

*Research in goal setting:

*Who are your customers?Internal and external customers.

* Setting Goals and standards forQuality and performance

Measuring or quantifying customer needs, expectations and satisfaction is a basic requirement. Effective customer research for setting goal centers on measuring the issues that are truly important for the customers: Good quality service.

These are the steps for developing a Measurement system to by apply at the Health Care Organization you choose:

* Identify the goals that need to be measure.

* develop performance indicators to measure the service stablish in the goal setting.

* Involve employees, they will be more likely it accept and be committed to reach the goal.

The following are suggestion and possible measurement system you can acquired and adapted to your health care facility:

1. Post-incident surveys by channel. Following an interaction, asking customers about the agent’s customer service skills, technical knowledge, completeness of solution provided, time to respond and resolve and satisfaction to measure both effectiveness and consistency across channels.

2. Self-service and/or community experience. Asking customers if they found the answers they needed and if they have suggestions to make the site or its content more useful.

3. Relationship surveys. Quarterly or annual surveys that ask about overall support experience, satisfaction with products and value received.

4. Customer loyalty. Questions that should put your customer retention team into action if answered negatively include: Do you intend to continue purchasing products from this vendor?Would you recommend the brand to your peers?

Feedback is a very important component of a successful Organizational Management Proposal. Individual who receive a feedback on performance relative to their goals will more commit to their goals. Characteristic of the feedback: Specific (Goal by Goal), Timely (Day-to-day, Week-to-week) Appropriate (Correct manner that will help improve performance best.)

Organizational Management Proposal should provide built-in incentives that will promote high-quality customer service; some examples: Monetary Incentives, Nonmonetary Recognition.

3. Conclusion (3 points / 15%)

Briefly recapitulate your thoughts & conclusion to you Organizational Management Proposal plan.How did this Organizational Management Proposal plan impact your thoughts on Health Care Administrator?

Evaluation will be based on how clearly you respond to the above, in particular:

a) The clarity with which you associate, relates, stablish and apply your knowledge to generate the Organizational Management Proposal Plan;

b) The Complexity, depth, scope, Profundity and organization of your paper; and,

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In this assignment, you’ll need to decide whether Patty Plaintiff has any legal claims arising from a series of unfortunate events. After reading the scenario, answer the questions that follow, making sure to fully explain the basis of your decision.Patty Plaintiff is shopping at her favorite store, Cash Mart. She is looking for a new laptop, but she can’t find one she likes. Then, realizing that she is going to be late for an appointment, she attempts to leave the store, walking very fast. However, before she can leave, she is stopped by a security guard who accuses her of shoplifting. Patty, who has taken nothing, denies any wrongdoing. The officer insists and takes Patty to a small room in the back of the store. The guard tells Patty that if she attempts to leave the room she will be arrested and sent to jail. At this point, the guard leaves the room. Patty is scared and waits in the room for over an hour until the manager comes in and apologizes and tells Patty that she is free to go.

About this same time, Gerry Golfer is hitting golf balls in his backyard. Gerry decides to break out his new driver and hits a golf ball out of his backyard into the Cash Mart parking lot. The golf ball hits Patty Plaintiff on the head and knocks her unconscious just as she is leaving the store.

Five days later, after recovering from her injuries, Patty returns to work at Acme Corporation. Unfortunately, she used her company email to send her mom a personal email about her injury despite being aware that Acme’s company policy prohibits use of company email for personal communication. Patty’s supervisor, Barry Bossley, discovers Patty’s violation and Patty is reprimanded. When Patty goes home she uses her personal computer to post disparaging comments about her boss and Acme Corporation on social media. The next day Patty is fired from her job.

In a 6-10 paragraph paper, answer the following question: What types of legal claims could Patty make against Cash Mart, Gerry, and Acme Corporation? Consider the following:

What are the possible tort claims that Patty can make against Cash Mart? Discuss the elements of the claim and how those elements relate to the facts in the scenario.

Was Gerry negligent when he hit the golf ball that injured Patty? Discuss the elements of negligence and use facts from the scenario to support your decision.

Does Patty have a right to privacy when using Acme Corporation’s email system? Discuss the elements of the claim and how those elements relate to the facts in the scenario.

Can Patty be legally fired from her job for making negative comments about her boss and her company on social media? Discuss the elements of the claim and how those elements relate to the facts in the scenario.history db: assignment help philadelphia
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Your discussion of the topic should be a minimum of 350 words, include accurate content, critical analysis, specific examples, two meaningful (5 word max) cited quotes from your textbook in APA in-text parenthetical citation format, proper grammar, punctuation, and capitalization, and at the end of your discussion include the reference for your textbook in APA format and sign off with your preferred name.

Discussion Rubric (attached)

Discussion Sample (attached)

Discussion Topic:

Examine ONE of the following principles of the Reagan administration. Explain why you agree or disagree. Please write the title of your topic at the top of your discussion and respond to classmates who chose a different topic.
The free market economy solves problems better than politicians can
“The federal government has taken too much tax money from the people, too much authority from the states, and too much liberty with the Constitution.” ~Ronald Reagan
Welfare perpetuates poverty
“I think the best possible social program is a job.” ~Ronald Reagan
Peace is only attainable through military strength
“Here’s my strategy on the Cold War: we win; they lose.” ~Ronald Reagan
CHAPTER 31 IS ATTACHEDALL THE INFORMATION YOU NEED IS IN THE ATTACHED US CHAPTER 31!

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