Operations Management

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QUESTION
You are required to undertake an analysis of an operation in which you currently work. For the operation you need to:
1. Provide a brief instruction to the operation and the organizational context.
This should be no longer than 10 -15% of the overall assignment and should provide some background to the company and the operation that is being analysed. Overly long, descriptive introductions are not necessary and will not give you a good mark for the work.
2. Identify the key issues with the operation and critically evaluate these using theory from the module to underpin this critique.
I would expect to see the following in this section:
· Presentation of the case – the background, context, drivers, issues and perspective that you are bringing to this case. You need to provide relevant data in presenting the case which could be data that you have collected yourself or data that is already available within the organization.
· Selection of the elements to examine – I recommend you focus on 2–4 elements of operations management theory. These elements should pick up on the themes that we have identified in the course, although it is also possible to go beyond the course curriculum to analyse your operation.
· Analysis of those elements – I recommend that your assignment includes a table to summarise material. The first column contains the operational issue. The second shows the theoretical framework that you have chosen to analyse the issue. This analysis should explain the issues that the company is facing, using theory taught on the course to underpin the analysis.
· Coverage of the relevant literature – as an absolute minimum, it is expected that you would have consulted the relevant sections of the module text on the elements that you have chosen. You may wish to read (and therefore cite) more widely – this is encouraged. There are plenty of sources for further information given at the end of each chapter of the book. The subject is very fast-moving, so please be prepared to look at papers published in the main journals since the book was published.
3. Make recommendations for where operations management tools and techniques might be applied to achieve improved performance, explaining how new methods could be implemented.
These recommendations should be well-founded and situated in the analysis that was undertaken. There should be congruence of thought between the analysis and recommendations meaning that one should lead logically to the other. The recommendations should del with the problem identified and be situated in the theories that underpin OM.

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