Malcolm Baldrige National Quality Award Application – Management

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Internal Code: MAS6892
Management Assignment:

The Sutter Davis Difference (SDD) – our core competency is the immediate, unique culture of caring, experienced when entering Sutter Davis Hospital (SDH). The SDD is our commitment to our patients, our physicians, our community and each other. This CULTURE OF CARING defines who we are as healthcare professionals and shows our passion as a health care provider to serve our community. Sutter Davis Hospital (SDH) is a not-for-profit, 48-bed acute care hospital. Our 385 dedicated professional staff members are committed to providing comprehensive programs and services that provide healing within the communities we serve. SDH is the only acute care facility in Davis, California, a city of approximately 63,000 residents. SDH is one of two acute care hospitals in Yolo County, which is home to just over 204,000 people. SDH is an affiliate of Sutter Health (SH), one of the nation’s leading not-for-profit networks of community-based health care providers, delivering high-quality care in more than 100 Northern California communities. SH consists of five regions, and SDH is part of the SH Sacramento-Sierra Region (SHSSR). SH and SHSSR provide support to SDH in some operational functions (clinical integration, quality,
human resources, information services, strategic planning, supply chain, financial services, compliance and marketing) and provide the entire service for SDH in other areas (legal services, real estate management, payroll and public affairs). SDH enjoys a reputation for providing top quality care to our patients, and for providing an excellent place for employees to work and physicians to practice medicine SDH was named one of the Top 100 Hospitals in the nation by Thomson Reuters, now Truven Analytics, in 2007, 2011, 2012, and again in 2013. Our clinical quality metrics consistently score among the top hospitals in the nation (7.1). In November 2007, the Studer Group, an outcomes-based consulting firm, awarded its Fire Starter Award to SDH for consistently maintaining excellence in patient satisfaction (7.2). In 2008 and 2009, the California Council for Excellence awarded SDH the bronze level and in 2010, 2011, and 2012, the gold level Eureka Award for performance excellence based on the Baldrige criteria. As a high-quality employer, SDH has been recognized from 2009 through 2012 with the Best Places to Work award from Modern Healthcare magazine and in 2009 with the Sacramento Workplace Excellence Leader (SWEL) Award from the Sacramento Area Human Resources Association. Press-Ganey named SDH the Best Place to Practice for physicians in 2009 and 2010, one of only six hospitals in the nation to receive this honour. SDH balances value for physician partners, medical groups, and community clinics through collaboration leadership planning (Joint A-Team Retreat (1.1a[1]) and partnering in process improvement and innovation.

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Posted on : February 08th, 2018
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