Leadership challenges in a Debt collection agency

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QUESTION
Page 152 of the attachment is the question. You have to work on the questions mentioned below:
 

Identify and describe the industry you work in (e.g. health care – nursing, mining, education etc.)

 

Identify and describe the current practices around the identification of leadership skills required and the strategies adopted to develop leadership capacity in staff. (You could consider consulting with your HR section.)

 

Reflect on your own leadership development and identify what processes and experiences have aided the development of your leadership capacity.

 

Conduct some informal research with colleagues to identify how they would like to develop their leadership capacity and report on your findings.

 

Relate your discussions to one or more of the Leadership frameworks you have studied.

 

Develop an action plan for the development of Leadership capacity within your staff. (Included in this action plan will be strategies adopted to engage staff and overcome obstacles.)

 
 
 
Additional Comments :
 
the second part you need to provide examples to a specific organisation that you know well or you work in 
 

Outline how you evaluated and identified any leadership challenges, 

 

You can describe the recommendation that were addressed to those challenges.

 

Develop a plan ( Action Plan) to on how you would effectively encourage your team to work together, share tasks, communicate

 

And how your team would work positively to be able to resolve specific workplace issues.

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