I’ve had a look at that document again.. again I think it’s not quite hitting th

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I’ve had a look at that document again.. again I think it’s not quite hitting the mark man. There’s a lot of talk about customer perception and market value etc where as we’re focussing on customer feedback. The project aims section you mention achieving customer satisfaction but that’s only a by-product of utilising proper customer feedback to make changes based on feedback received.
You also have a lot of mention about monitoring social media and given a time scale of researching the topic of 2 months when in reality we only gathered surveys for less than 2 weeks and I’ve less than 2 weeks to analyse the results from it.
I think some parts of it are ok but I still think there’s a lot of work needed for it.
Have you read through our aims properly or looked at any of the literature review I submitted to get an idea of what we need to submitting?
I’m sorry for being a pain but the final document all needs to blend in together and focus on the same topics and needs to be cohesive.

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