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QUESTION
1. Instructing users on effective use of information technology hardware
and/or software.
2. Resolving user/client issues regarding information technology hardware
and/or software.
3. Troubleshooting issues related to information technology system failures
and service interruptions.
4. Ensuring software and/or hardware complies with organizational policies
(e.g., security, accessibility, confidentiality).
5. Documenting information technology services and procedures (e.g.,
instructions, specifications) to support organizational needs.
6. Installing devices and applications for users/clients.
7. Updating devices and applications for users/clients.
8. Analyzing business processes to recommend information technology
solutions utilizing industry best practices.
9. Designing and developing software components in accordance with
organizational standards and best practices.
10. Testing information technology solutions to ensure they meet the
organization’s needs.
11. Communicating technical information to non-technical people in clear
language to ensure comprehension.
Information Technology Associate
Training and Experience Evaluation
12. Performing research and data gathering to find solutions and solve
problems.
13. Interpreting customer requests to meet service needs and resolve
problems.
14. Maintaining priorities to ensure timely completion of projects/assignments.
15. Setting goals and priorities to allow for timely completion of work.
16. Analyzing information to find the best solution to solve problems.
Sample Solutions
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