ICT103: Systems Analysis and Design – Castleville Council Services  Case Study – ICT Assignment Help

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Assignment Task :

Case Study: Castleville Council Services 

Castleville council provides a range of support services and facilities to assist individual people and groups in  their area to help them lead a happy and comfortable life. The council provides different types of services such  as sports services or services related to health, day care facilities or providing services to people who have  physical or learning disability. The council is planning to develop a web based system that will make the service  management process more efficient for them as well as for the people availing those services. 

Summary of Requirements 

The proposed system should be able to identify eligible people (client) by individually assessing them  according to their need and priority that is decided based on the information entered into the system by social  workers or council staff. Some of these services are free of cost for people living in that vicinity however, some 

services may incur a fee to offset costs and that is related to the person’s ability to pay. From time to time, the  council can add new services or update or delete existing services. 

Castleville council also operates a complaints and representations procedure. People can provide feedback  about their experience and services offered to them for future improvements. The system should incorporate  this feature as well. 

The system should keep a record of individual client details that might include their name, address, contact  details, payments made, current status, allocated social worker etc. There should be a facility for council 

supervisors to generate administrative reports regarding services provided to different people. There need to  be restricted access to any confidential information about clients to those authorised to view the data using a password system 

You as a system analyst, are hired by the council authorities, to analyse and design the council services management system that should be able to perform tasks according to the details provided in the above case study. This will also require you to make necessary assumptions and clearly document all your assumptions in 

your report. 

SECTION A: Theory Related Questions  

1. Introduction: Introduce the important aspects of the case study.

2. Work Breakdown Structure: Provide a work breakdown structure for the given project listing all the steps according to Software Development Life Cycle (SDLC) phases.

3. Requirements: List all functional and non-functional requirements as discussed in the case study. 

4. Information gathering techniques: Identify at least two information gathering techniques that can be used to gather specific requirements and design at least 6 questions that can be asked from relevant stakeholders to capture the system requirements and specifications to develop the system successfully.

5. Conclusion: Write a brief conclusion (Conclusion can be written after competing both sections. (2 marks) 6. Structure and Formatting Guidelines 

a. Add a title/cover page of your choice at the beginning of the report. It should include the name of the assessment, subject name, student’s name, and student ID.

b. Insert a table of content next to the title page.

c. Insert the page number within the footer of every page in your report.

d. Provide appropriate referencing

 

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