How do you define quality of care?

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1. How do you define quality of care?
2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
This is pertaining to nursing
source/ reference
Sullivan, E. J. (2017). Effective leadership and management in nursing (9th ed.). In E. J. Sullivan, Managing and improving quality (pp. 79).
Boston: Pearson Prentice Hall.
3. If an organization is deciding between several quality management programs which would you recommend and why?

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