Describe how a pizza delivery business might use standards and a control system to ensure that it is meeting customer expectations.

By
Responsive Centered Red Button

Need Help with this Question or something similar to this? We got you! Just fill out the order form (follow the link below), and your paper will be assigned to an expert to help you ASAP.

Order Form

Module 6 Management Concepts Assessment
Chapters 16-18
Overview
For this MCA, you will be preparing a paper which responds to questions about this module’s topics. To
assist you, we have prepared a template for you to use. This will help you to organize your paper.
Follow the instructions below and please ask your professor if you have any questions.
Instructions
1. Download the Module 6 MCA Paper Template (in the Module 6 Management Concepts
Assessment in Blackboard). You will use this document for your paper.
2. Open the document in Word, and click Save As to place your name in the beginning of the
filename.
3. Type your name in the cover sheet.
4. Type the date submitted (example: October 1, 2021).
5. For each heading in the template (example: Chapter 17 – Organizational Planning and
Controlling), you will see an area to type the responses to questions on this instructions
sheet.
6. Additional guidance:
o Your paper should follow APA format, and should be in your own words. Any
content you take from a source must be inside quotation marks and must be cited
in-text (author, date).
o In APA formatting, you are not permitted to use “I.” Instead, you must be an
independent researcher. Say, “the organization” or “the salesperson,” not “I would.”
7. You should list the references you used to develop your paper.
8. Link to APA resources:
https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_formatting_and_style_g
uide/general_format.html (You may also look for APA Resources in the KEY INFORMATION
menu tab in our Blackboard course).
9. The questions for this paper on the following page.
BA 2010 Principles of Management 1
Complete the following question(s) and type your answers into the Module 6 MCA Paper Template:
Chapter 17 – Organizational Planning and Controlling
1. Explain the importance of organizational planning.
2. Why don’t employees often see their managers plan? How is this a somewhat “hidden” part of
a manager’s role?
3. What is the importance of control within an organization? How is this related to planning?
4. Your text presents the traditional control model in Exhibit 17.14.
a. Describe how a pizza delivery business might use standards and a control system to
ensure that it is meeting customer expectations.
b. Provide a specific example of a standard that the pizza delivery company might set, how
it will monitor results, and then how it may take action based upon its evaluation of the
results vs. the standards initially set.
5. What is Management by Objectives (MBO)? How can a manager integrate planning and goal
setting into their work team?
Chapter 18 – Management of Technology and Innovation (MTI)
1. Why is it important for an organization to actively manage and update its technology?
2. Consider an industry that has experienced great technological change over the past 10 to 20
years.
a. Describe the industry and who are the major players.
b. What has changed within that industry (the products themselves, manufacturing
methods, methods of delivery, etc.)?
c. What has driven the changes (competitive pressures, new available technologies, etc.)?
d. How important is it for a firm in this industry to respond to, or even drive, technological
change?
3. Imagine that you are a manager in a firm within this industry. What recommendations
would you make to upper management as to how to keep up with a constantly evolving
environment of technology and innovation?
BA 2010 Principles of Management 2
Resources
 APA Resources
https://owl.purdue.edu/owl/research_and_citation/apa_style/
apa_formatting_and_style_guide/general_format.html
 Free Grammar and Spelling Software that integrates into MS Word and other programs
(highly recommended)
https://www.grammarly.com

How to create Testimonial Carousel using Bootstrap5

Clients' Reviews about Our Services