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Describe an instance when you purchased a service from a firm represented in the industries tracked by ACSI or https://www.theacsi.org/industries
(Links to an external site.)
Describe your zone of tolerance and the service quality. What explicit/implicit promises did the service provider make? What did the service provider do to meet or exceed your expectations? What information could the service provider use from the ACSI industry benchmarks and ACSI Industry Report 2018-2019 to improve relationships with you and other customers.
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