Deployment Map

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QUESTION
1. Create and submit a Deployment Map (swim lane flow chart) for the situation described in the Assignment 3 Scenario attached. Provide a summary of your findings based on the map (i.e, where you expect problems might exist, comments on process complexity, decisions depicted, etc.). NOTE: You may create the map by hand if you prefer.
2. Create and submit a Fishbone (Ishikawa) diagram for the problem of Patient Wait Time using the brainstormed list below. Use the five major causes of People, Materials, Equipment, Methods, and Environment in the fishbone diagram. NOTE: You may create the diagram by hand if you prefer.
Your Team’s Brainstormed List of Root Causes to Patient Wait Time:
Operators cant make the appointment themselves
Patients dont know what times to call in for an appointment
Patient does not know who their insurer is
Pharmacy takes too long
Pharmacist must wait until the patient arrives with the prescription before they know the Rx is required.
Poor communication between Medical Assistant and RN
Schedulers are not available
Lab equipment is not available when needed
Patient cant get a appointment on the day they want
Patients cant get an appointment at the time they want
Poor communication between RN and MD
Not enough Operator training
Not enough staff
Not enough exam rooms
Poor communication between MD and Pharmacist
Patients dont know where the pharmacy is
Too much patient travel from place to place
Patient care related supplies are not available when needed
Staff are too busy
Hand-offs (between staff) are too long
3. Use 5-6 students’ input from the Discussion group’s multi-votes to identify the top 1-2 causes of “Patient Wait Time”. Submit the raw multi-votes (i.e., how many votes each idea received) and a summary of the top 1-2 causes of patient wait time.
4. Submit an FMEA using the template provided to address at least 5 potential risks (Failure Modes from Discussion Topic 3, part 2) if we address the problem of “Patient Wait Time”. In other words what could go wrong or what unintended consequences could arise if we try to fix the problem of ‘patient wait time’. As part of the FMEA, include a description of the action(s) you would recommend to mitigate only the single most important risk (i.e., largest Risk Priority Number, RPN). Summarize your findings.

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