Create a presentation that reflects the importance of employee engagement in the success of a hotel and how to keep the team engaged.

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The importance of employee engagement and how to keep
employees engaged in the hotel industry.
Your task is to create and prepare a presentation (10mins) that details the importance of employee
engagement within the hotel industry and how to keep employees engaged.
A hotel’s employees often are the first defence in the profitability game. A lack of engagement in
their respective roles or during guest interactions can lead to declining customer satisfaction, and in
turn, decreasing profitability power. And in such a high-turnover industry as hospitality, successfully
engaging with and retaining team members can prove challenging. It is your task, to create a
presentation that reflects the importance of employee engagement in the success of a hotel and
how to keep the team engaged.
You should include one engagement theoretical model to include and discuss within your
presentation. You should also provide examples of best practice from the hotel industry and
expand on these within your presentation. Consider data and statistics that would support your
findings. Your presentation should include examples on how to engage your employees. Ensure
your presentation is well-paced and enjoyable.
Your work must include referencing according to the Harvard standards (both in-text referencing
on the slides and a reference list provided at the end), with a minimum of 12 references

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