Course Learning Objectives: After completing this module, students should be abl

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Course Learning Objectives:
After completing this module, students should be able to:
Compare and contrast the disputants, advocates, and constituents in a conflict
Outline the major steps to take to handle an interpersonal conflict
Assess the value of negotiations and the strategies used
Compare and contract facilitative and evaluative mediation
Explain how disputants’ rights are protected in the mediation process
Identify the steps in the arbitration process and briefly describe each step
Describe the strengths and weaknesses of nonbinding evaluation processes

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