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QUESTION
Read the case study on Exchanging Information Across Shifts in your textbook and answer the questions. Use the questions to guide your
paper. Consider the importance of barriers to communication, both verbal and nonverbal cues. As with any case study, your interpretation and explanation are key pieces of the assignment. This is an individual assignment, and please use additional resources to support your analysis.
Your paper should be 1-3 pages (excluding title and reference page) in length. APA required (title page, references, in-text citations, page
numbers, and headings).
Book resource that case study is from is Leadership and Management for Nurses Core Competencies for Quality Care
Fourth Edition Anita Finkelman
CASE STUDY
EXCHANGING INFORMATION ACROSS SHIFTS
The ICU is having problems with communication between shifts, particularly on weekends. This problem is brought up in the monthly staff
meeting. A nurse says, “I think the night shift has not shared important patient information. It has led to serious errors, and I don’t want to be
held responsible for these errors.” Silence follws this statement. As the nurse manager, you know you need to respond, so you say, “What is
going on?”
QUESTIONS:
1. What do you think of the nurse manager’s response?
2. What information dose the nurse manger need?
3. What is the best way to frame the problem?
4. How might the nurse manager go about assessing communication in the unit?
5. What are strategies the nurse manager might use to resolve the communication problems?
Sample Solutions
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