Business Process Management – Business Process Reengineering – Business Assessment Answer

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Business Process Management Assessment Answer
Assignment Task:

Describe the benefits and shortcomings of BPM vs BPR?

Explain which phase of the BPM life cycle does BPR discard entirely and why that 
particular phase is not necessary in BPR?

Explore and describe ways of how BPR and BPM could be combined in a company’s long-term continuous improvement methodology?

How would you connect 2 BPMN pools with each other and how would you connect
elements within one of these pools?

Start event and an event-based decision element B)

Message flows and sequence flows

data objects and message flows

Sequence flows and message flows

Model the above “as is” process in BPMN. Your process should show a
high level of detail with respect to who executes what activity and different states of business objects flowing through the process. Make use of subprocesses where appropriate.
Classify the activities in this process into three categories: “value adding”
(VA), business value-adding (BVA) and non-value-adding (NVA) in a simple table.
Calculate the cycle time efficiency of the “as is” process
Calculate the average number of requests in the process at any given time
 Identify the main constraint in the process. Explain how you arrived at that decision (you may refer to textbook 7.1.4 & 7.1.5 for extra points if proven mathematically). Propose 3 changes to elevate that constraint.
Write an issue register for the process with at least 6 issues, including the main constraint identified in the previous task. Prioritise your issues from a TOC perspective.
Develop a “to-be” BPMN model that incorporates your proposed changes.
 Model a Process Architecture using a Value chain diagram. The Level 0 should show management, core and support processes. Derive some management and support processes from the scenario. They need to be relevant to the case.
Extend your Value chain diagram by modeling the “AS-IS” process using BPMN to highlight the major activities and responsibilities within the existing windscreen repair system. You may have to model more than one BPD to fit into the architecture. Your process model must show a high level of detail, i.e. Pools/Lanes, Control Flow and flow objects.
The existing process has several “pain points”. Identify and analyse these
problems by:

 Creating an Issue register for the process. Identify at least 5 
issues.

Choose the issue with the highest priority in your list and create a

Fishbone diagram to investigate different causes for the process. c) Go over the identified causes of your fishbone, identify their impact relevance for the process. Highlight/Circle the relevant causes in your As-Is model.
Develop the To-Be Model:
 Choose and state a suitable improvement direction (axis of the
devil’s triangle) using your task 4.B.3 findings as input b) Identify suitable improvement heuristics for the identified process areas based on your improvement direction and model the To-Be process.
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