Briefly summarize the podcast, using the module reading to support the information given.

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Learning Goal: I’m working on a communications writing question and need an explanation and answer to help me learn.InstructionsPart I:Go to the American Management Association podcast page:To find Podcasts with a focus on customer service run a Google search with the website and for “customer service” using (copy and paste into browser): https://www.google.com/search?q=site:www.amanet.org/podcasts+%27customer%20service%27
You will get several pages of results with AMA Podcasts that specifically mentioning ‘Customer Service’.
Scroll down and find a podcast of interest
Listen to one FULL PODCAST which may provide examples of the importance of customer service for business today. The podcast may directly mention a company or decisions on strategy. Briefly summarize the podcast, using the module reading to support the information given. Include title and name(s) of speakers. If they are promoting a book, find the book on Amazon.com and include review information, or give your own review of their book. Part II:The second part of the paper is your opinion and thoughts about what you learned in Part I. Include the following (if applicable for your topic):Describe how the podcast/author incorporates ways to build customer loyalty.
What consumer behavior was addressed in the podcast?
How does the podcast relate to behavior and relationships in customer service?
Incorporate your own experiences and relate them to information from the reading that helps to support your thoughts and opinion.
Requirements: 1-2

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