BIZ104: Management – Identifying and Understanding Customer Experience – Customer Experience Reflection Assessment Answer

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Code: BIZ104
– 1AFACI
BIZ104: Customer Experience Reflection Assessment Answer
Reflection
A lot of your time at College is spent thinking. Thinking about your classes, your assignments and most importantly about your future. Thinking is part of the learning process and all learning is reflective. Reflecting on the experience of learning helps You to explore and analyze the different ways that you learn.
Why is reflection important?
Reflection is more than just gaining knowledge it is more about:

exploring;

understanding; and

increasing awareness.

Reflection is a dynamic process that requires you to engage with your knowledge and experience. So, by reflecting you can understand the subject in a more meaningful way. Reflection will not give you the answers but it will direct you to the answers.

What is reflective writing?
Reflective writing includes:
1. Looking back at something that has happened, you have experienced or you have seen.
2. Analyzing the idea or experience from your own perspective and trying to relate it back to your course.
3. Thinking carefully and deeply about the event or experience.
Reflective writing is more personal than an essay or report. We all think reflectively in our life, “what should I have for lunch” or “should I catch a bus or a train”.
What is Reflective Practice?
Reflecting on experience can be uncomfortable as you are looking at your own actions and beliefs from a critical point of view. You will be questioning yourself or someone else’s work.

 Why did you they do that?

How did you/they feel about the experience?

 Why did it succeed/fail?

 How could it be done better?

University:- Laureate International University
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