A Case Study of Microsoft Corporation The Microsoft Corporation integrated Expert Systems with Decision Support Systems in the Microsoft Windows operating system. The operating system has a software program for troubleshooting situated at the help section. The software is made for anyone who searches for different solutions of the problems by inserting a keyword. The software then searches for possible answers related to the keyword and offers several probable results to the user. It is now upon the user to select what is right for them; it is the expert system that performs searching and displaying of results. DSS makes a tentative choice concerning the problem

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and so it is the user who makes the final decision. Expert and Decision Support Systems in Business Combining DSS and expert systems may yield excellent results in solving specific problems in a business. The distinct advantages of each of them may improve certain features of the decision-making process (O’Connor

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