TASK 1 COMPETENCIES 3040.01.1 : Strategic Needs Assessment The graduate explains

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TASK
1
COMPETENCIES
3040.01.1 : Strategic Needs Assessment
The graduate explains the need for training and development
within the context of the strategic success of an organization.
3040.01.2 : Program Management
The graduate manages training and development programs to
ensure the workforce has the necessary knowledge, skills, abilities, and other
characteristics to meet present and future organizational needs.
3040.01.3 : Program Evaluation
The graduate determines the best practices for training transfer
and accurate evaluation of training programs.
INTRODUCTION
In today’s hypercompetitive business
environment, an organization’s sustainable competitive advantage is derived
largely from intangible assets: human, social, and intellectual capital. Human
resource professionals enable current and future organizational competitiveness
by ensuring that people with the skills, knowledge, and abilities needed to
produce these resources are in adequate supply. This is accomplished through
employee training, talent management, and performance management.
As a human resource professional,
your ability to effectively plan and implement employee training, develop
talent management programs, and facilitate performance management will directly
contribute to your organization’s success.
As you work on this task, you may
find it helpful to reference information found on the Occupational Safety and
Health Administration (OSHA) website. Links to the relevant OSHA web pages can
be found in the web links section below.
SCENARIO
You are the newly appointed director
of training and development for a midsize construction company, Alliah
Construction, operating in five states in the northeastern United States.
Although you have been on the job for only a short time, a project requires
your immediate attention.
One service provided by your company
is residential roofing installation, repair, and replacement. Each job is
performed by a crew consisting of an on-site supervisor (see the attached
“Position Description for Roofing Supervisor”) and laborers with varied skill
levels. Although management knows that construction work is inherently
dangerous, the company has experienced three serious accidents on roofing jobs
in the past month. An accident report from an OSHA inspector identified
numerous safety violations that could have contributed to the accidents (see
the attached “Injury and Illness Incident Report”).
Senior management has directed you
to plan and implement a mandatory training program on workplace safety for all
roofing supervisors.
REQUIREMENTS
Your submission must be your
original work. No more than a combined total of 30% of the submission and no
more than a 10% match to any one individual source can be directly quoted or
closely paraphrased from sources, even if cited correctly. An originality
report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct
the creation of your submission because it provides detailed criteria that will
be used to evaluate your work. Each requirement below may be evaluated by more
than one rubric aspect. The rubric aspect titles may contain hyperlinks to
relevant portions of the course.
Tasks may not be submitted as cloud
links, such as links to Google Docs, Google Slides, OneDrive, etc., unless
specified in the task requirements. All other submissions must be file types
that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
For this task, the file size of your submission must be
no more than 200 MB. Your submission must be submitted as a Word, Pages,
or PDF file. Your file name may only contain letters, numbers, spaces, and
the following symbols: ! – _ . * ‘ ( )
A. Develop a training plan for the roofing supervisors
by completing the following sections in the attached “Training Plan”:
Statement of Problem and Purpose
1. Explain the need for training and development in
this scenario.
2. Describe the purpose of the training plan.
Training Program Objectives
3. Describe the training program objectives.
Skills Gaps
4. Identify four safety skills gaps
of roofing supervisors by comparing the attached “Injury and Illness Incident
Report” and the attached “Position Description for Roofing Supervisor.”
Learning Objectives
5. Write a learning objective (for supervisors)
for each of the four skills gaps identified
in part A4.
Behavior Changes as a Result of
Training
6. Describe a desired behavior change that supervisors
will demonstrate as a result of the training they receive for each
of the four learning objectives identified in part A5.
Program Design
7. Recommend whether to develop the program internally
and/or externally, and then justify your recommendation.
Delivery Method
8. Recommend two training delivery
methods that are appropriate for the learning objectives identified in part A5,
and then justify your recommendations.
9. Describe the facility (or facilities) where the
training will take place based on your chosen delivery methods from part A8,
and then justify your choice of facility (or facilities).
Training Facilitator
10. Identify who should facilitate the safety training to
the roofing supervisors, and then justify your choice.
Pilot Test Process
11. Describe a process for pilot testing the safety training
before delivery of the training to all roofing supervisors. In your
description, include the following points:
• what a pilot test is
• the scope of the pilot test
• who would be involved
• the type of feedback expected
• time frame for when feedback will be provided
• what you will do with feedback before rolling out
the training to supervisors
Internal Communication Strategy
12. Explain how you would communicate the importance of the
safety training program to roofing supervisors and motivate them to participate
in the program.
Training Evaluation
13. Explain how each learning objective
from part A5 will be evaluated after training using Kirkpatrick’s level 2 or
level 3 method.
14. Describe two specific examples of
supervisor behavior that would prove that training transfer has occurred.
B. Acknowledge sources, using in-text citations and
references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the
content and presentation of your submission.
TASK 2
COMPETENCIES
3040.01.4 : Talent Management
The graduate develops the organization’s talent management
programs, including career management, performance management, and leadership
development.
3040.01.5 : Performance Management
The graduate develops performance management and evaluation
at an operational level.
INTRODUCTION
Task 2: Performance Management Plan
In today’s fast-paced business
environment, one of the most important assets an organization has is its workforce.
An organization’s sustainable competitive advantage is often based on its
ability to not only attract high-quality talent but also continuously develop
and improve the skills and knowledge base of the current employees. Human
resource professionals continually seek ways to effectively establish and
implement performance improvement plans that are effective, appropriate, and
aligned to organizational goals. Such individuals ensure their employees have
the most up-to-date skills, knowledge, and abilities needed to complete the
organizational mission effectively. This is accomplished through employee
training, talent management, and performance management plans. As a human
resource professional, your ability to effectively plan and implement a
performance management plan will directly contribute to your organization’s
success.
SCENARIO
You are the human resource manager
of a midsize accounting firm. Mary Smith, a new accounting director within the
firm, is concerned about how to coach an underperforming manager named John
Miller, whom she oversees. A recent performance appraisal of John revealed that
there were several areas that needed improvement. Mary is unsure of her next
steps with John, and she has asked you to create a three-month performance management
plan for him.
REQUIREMENTS
Your submission must be your
original work. No more than a combined total of 30% of the submission and no
more than a 10% match to any one individual source can be directly quoted or
closely paraphrased from sources, even if cited correctly. An originality
report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct
the creation of your submission because it provides detailed criteria that will
be used to evaluate your work. Each requirement below may be evaluated by more
than one rubric aspect. The rubric aspect titles may contain hyperlinks to
relevant portions of the course.
Tasks may not be submitted as cloud
links, such as links to Google Docs, Google Slides, OneDrive, etc., unless
specified in the task requirements. All other submissions must be file types
that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
For this task, the file size of your submission must be
no more than 200 MB. Your submission must be submitted as a Word, Pages,
or PDF file. Your file name may only contain letters, numbers, spaces, and
the following symbols: ! – _ . * ‘ ( )
A. Discuss the importance of setting performance
expectations by doing the following:
1. Explain why it is beneficial for managers to set
performance expectations with employees, including benefits for both managers
and employees.
2. Describe the process that managers should follow
when setting performance expectations with employees.
B. Develop a performance management plan for John by
doing the following:
1. Describe two areas in which John
can improve by comparing the criteria in the attached “Accounts Payable Manager
Job Description” to the information in the attached “Performance Appraisal.”
2. Describe the steps John needs to take to improve in
each area identified in part B1.
3. Describe how John’s progress will be evaluated for
each step identified in part B2.
4. Describe specific outcomes that will demonstrate
John’s success in each area of improvement identified in part B1.
5. Describe a consequence John would face for
noncompliance in each of the steps identified for improvement in part B2.
6. Describe the final meeting that would take place
between you, John, and Mary at the conclusion of the three-month performance
management plan. Include the following discussion topics:
• how to acknowledge progress made during the
performance management plan
• how to conclude the performance management plan,
including next steps
C. Acknowledge sources, using in-text citations and
references, for content that is quoted, paraphrased, or summarized.
D. Demonstrate professional communication in the
content and presentation of your submission.

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