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Analyze the role of planning and metrics in a successful Business Process Management (BPM) project. Assessment: Stakeholders, Metrics, and Quick Wins In this Assessment, you will continue using the business process you selected for the unit 1 assignment. You are going to evaluate a specific business process based on the criteria detailed below. Part 1: The Stakeholders Answer the following questions: 1. Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it? List at least two people/groups and explain their relationship/connection to the process. Also describe what they expect from this project. 2. What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements (definition of goals and success). Part 2: Metrics List three metrics that you think can help you quantify the performance of the selected business process currently. List and define the metrics clearly, explain why each metric is important in the assessment of the process, and then give an example of the statistic units. For example, if your metric is speed of processing, it may be defined by how quickly each employee audits a tax form, and the example would be that “on average, you would expect eight tax forms audited per hour.” Metric 1: 1. Definition 2. Significance in assessment 3. Example Repeat this format for all three. Part 3: Quick Wins Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be accomplished quickly, and (c) why they will provide a boost to the project.
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