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DISCUSSION OBJECTIVES: Describe the main characteristics that affect service quality perceptions. Explain how to increase customer satisfaction. Evaluate the impact of effective customer relationships and customer loyalty.
ORIGINAL RESPONSE: Post an original response that answers the following:
Visit http://www.colorcode.com/personality_test/ and take the free basic analysis test to determine your “color.” Embed OR attach your report to your post.
Find your behavior type and color and post how you believe your personality can benefit the customer service field.
You may want to take a screenshot or snip of your report. Here’s how to do that (sorry for the ads):
Click the “Compose Message” button and change the subject title. To reply, open a posting and click the “Reply” button.
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