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Book to be used:
(S) Customer Service: Skills for Success
Robert W. Lucas, 2019
McGraw-Hill Education
ISBN.13: 978-1-260-15753-6
Writing Assignment Evaluation **Examine how faulty assumptions are a factor that influences listening skills**
1. Student used standard essay format: Introduction/Body/Conclusion.
2. Student demonstrated proper use of grammar, spelling, punctuation, citation style, etc
3. Student demonstrated an understanding of course content and key concepts, as discussed in the text.
4. Student was able to examine, assess, evaluate, and/or analyze course content and key concepts.
5. Student provided a clear and well-developed response to the question.
6. Responses typed, using a standard font, 12-point type size, double-spaced, with overall neatness and readability.
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