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The aim of this assignment is to explore Digital Services in a real organisation in new zealand.
The course learning outcomes assessed in this assessment are
LO1: Explain the concepts of services and service systems clearly
LO2: Define appropriate IT services management concepts and practices
LO4: Apply processes and practices in each of the lifecycle phases in practical contexts
Review the current service management context including the identification of the key IT Services and processes/activities in regards to your topic
Propose and describe a new and innovative IT service
Define the key service elements for this new IT service: Resources, Provider, Consumer, Benefits, Time (Lecture 1)
What is the value being created by your new IT Service? How is it being co-created with the consumer? (Lecture 2)
Use the DART Model to explain the process of co-creation (for the new IT service) through the following key building blocks: dialogue, access, risk assessment, and transparency (Lecture 3)
Use the Co-creation framework (Lecture 3) to explore 2 customer processes, 2 encounter processes, and 2 supplier processes in your regards to the new IT service.
The essay should write a company that is in new Zealand. My suggestion is to write dominos’ pizza in NZ. Please let me know if you have better choice.
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