Introduction of Robotics – Application of Robotics – Engineering Assignment Help

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Assignment Task :
Background
There is a lot of change occurring in the banking industry with increasing consumer demands and expectations around servicing (24 x 7) and approval of applications. Research suggests providing great customer experiences online will be a key differentiator in the battle for customers….
It would appear that their could be numerous use cases for the application of robotics, AI and Machine learning to help banks enhance the online experiences of customers whilst being able to overcome challenges associated with large legacy platforms deficiencies and challenges. This needs to be better understood in terms of how robotics could assist banks in providing great customer service.
There is associated ethical and moral issues with the use of robotics that needs to be explored, particularly the impact on work forces. On the surface it would appear that robotics can perform manually repetitive tasks very well and at a high level of quality. But what happens to the people doing those roles now and what future roles will exist?
I have chosen this topic as a work for Bank and increasly seeing new Fintechs challenging the status quo by building Banks from the ground up that are focussing on meeting and exceeding customer expectations. Most fintechs are designing experiences for mobile devices only to capitalise on the way smartphones have embedded themselves as part of our daily lives and to ensure the experiences utilise the unquie features of the smartphone and mobile app.
 
Scope
The scope of the project is to research the use cases and application of Robotics in established Banks as a means to provide customers better, faster and more efficient online experiences. 
The project will aim to understand the impact to the workforce as a result of the introduction of robotics. Use of robotics in Fintech Banks is excluded.
 
Project Objectives

Identify use cases to apply robotics in Banking

Analyse the impact to the workforce

Identify ways to lead organisation change

 
Research Questions

Why is customer experience important online?

How can robotics be applied to improve the online experience?

What can be done to prepare staff for a future working with robotics?

 
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