Satisfaction Survey Australian Airline Report Writing Assessment Answer
Assignment Task:
This assignment is a group task it is rare for managers to work in isolation and learning outcomes for this unit include developing your skills and capacity to work effectively with others. The assignment will help develop your ability to work in a group, as well as skills in desk research (library and Internet search), collating presenting and interpreting information, as well as the essential skill of accurate referencing.
As in Assignment 1 writing concisely is an important skill to develop so please do not exceed the word limit anything >10% over the word count will be ignored.
Assignment description
Generally managers do not perform the actual primary data collection, or market research. However, they do frequently commission and oversee business research projects, as well as interpret data and to make informed decisions on the basis of research findings.
This assignment requires you to consider research and decision making associated with a satisfaction survey of PASSENGERS OF AN AUSTRALIAN AIRLINE using the importance performance / gap analysis approach covered in the unit. This is a very relevant topic since quantitative satisfaction evaluation is conducted by many organisations.
NB
Apart from observations you may have made while travelling, please do not actually conduct any primary data collection for this assignment, rather just consider the research design and process involved in gap analysis satisfaction research from the managers perspective.
Assignment tasks
In this assignment be sure to cover the following under these same headings:
Research
Initially you must outline the business objective(s) of your research, as well as the specific research objectives of
the importance performance / gap analysis approach
.
Information required to fulfill the research objectives
In this section you should consider the information required, desired presentation format, as well as clearly illustrate what will be done with it / how it will fulfill the research objectives.
To do this effectively you should provide your own examples of expected research output and clearly describe how it can be interpreted to assist the company decision making process. (i.e., provide estimates of data and produce your own examples of the anticipated output)
Key considerations for the data collection stages in the research process
This serves as a checklist for the manager to monitor / supervise the agency that conducts the research in order to reduce the potential for unreliable data. Such aspects might include:
Questionnaire design
Customer target and sample
Contact strategy & response rates
Training and supervision of the data collection team (if appropriate)
This Report Writing Assessment has been solved by our Report Writing experts at TVAssignmentHelp. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style.
Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. Theres one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.