1803ICT: IT – Information System for Stakeholders – Fallons Solution – Report Writing Assignment Help

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Internal Code: 1ABDEE
IT Report Writing Assignment Help
Task: 1
In this assignment you are required to play the role of a trainee business analyst working on an information system solution for an organisation called
Fallons (https://www.fallonsolutions.com.au/ )
that provides a range of home maintenance services to clients in South East Queensland.
Fallons
offers home maintenance such as airconditioning, plumbing, appliance repair, gas fittings, blocked drains etc.
Fallons
also supplies and installs new home appliances including airconditioners, hot water systems, ceiling fans and lighting. You work for an IT consultancy firm called Information Systems Wizards and have been called by
Fallons
to contribute to the quality of their information systems 

The Brief from Fallons (the Assignment Question)

Fallons
would like you to analyse an existing human activity system within the organisation’s overall business that suffers from issues and needs improvement (this can be fictitious but must be realistic based on what you know about the service providers in the real world). You are to suggest a new information system for a specific purpose, which can help
Fallons
, overcome those issues and perform better (the system can be an improved version of an existing system). You then need to come up with recommendations for improving on the identified human activity system so that the organisation can provide a more effective/efficient service or so that the organisation can be more successful.

Note
: the chosen information systems can do anything you like. It is up to you to do some research around
Fallons
so that you become familiar with their activity systems and can therefore consider the nature of the information systems that might be used.

An overall analysis of the business of Fallons

In this part of the assignment, you will analyse the overall business of the organisation by addressing the following requirements:

Provide information about the organisation and locate relevant information about its strategy, how it competes in the market place, and its operations.

Describe the organisational form of the organisation using Mintzberg’s classification.

Present the value chain of the
organisation
using Porter’s Value Chain Model. List and describe the primary and support activities of the organisation.

Analyse the competitive strategy of the organisation using Porter’s competitive forces model. For each of the five forces, explain if that force is low, medium, or high, and explain why?

Task: 2
Analysing an existing human activity system that is problematic 
In this part of the assignment, you will identify aspects of an existing human activity system within the organisation which is problematic and answer the questions below:

Identify an existing human activity system supporting the organisation which is identified by some stakeholders as being problematic and suffering from issues (problems). Also, list the stakeholders of this human activity system and define their roles.

Draw a rich picture showing the issues and the concerns of the stakeholders you have identified.

Draw a process model using the BPMn notation for the process of the existing human activity system you have identified.

Use the DeLone-McLean Model of Information System Success to describe the areas in which the existing human activity system is not successful.

Describe measures of success (efficiency, efficacy, and effectiveness) for the existing human activity system identified, and explain using success measures where the HAS falls short.

Task: 3
Suggesting a new Information System to support the HAS in part 2 
In this part of the assignment, you will suggest a new information system for a specific purpose which can help the organisation overcome those issues identified in part 2, and perform better. This must be a new or modified information system. Answer the following questions with regards to the new information system:

Identify a new information system which can clearly add value to the business of the organisation (is it a primary or secondary activity according to Porter’s value model). Also, list the likely stakeholders of this new information system and define their roles.

Describe the data and information that the new system involves, explain the types of knowledge that the new information system can create, and describe how it can inform decision- making.

Draw a process model using the BPMn notation for the new information system you have identified.

Classify the new information system within the
organisation
as either: front-end, back-end, customer-facing, or supplier-facing; and explain why.

Describe dimensions of impact of your proposed new information system within the organisation for all stakeholders; identify intended and positive effects (and possible negative effects) and describe the proposed impact of the new system on the organisation, groups, and individuals.

Describe measures of success (efficiency, efficacy, and effectiveness) for the proposed new information system.

Task: 4 Recommendations and reflection 

a) Synthesise the outcome of parts 1, 2 and 3 into a report containing a series of recommendations to the organisation management. You need to devise recommendations as to how it can make use of a new information system in order to provide better service to customers; and to ensure success of the information system by taking steps to avoid system failure.

Your report must be submitted using the
mandated template
, and follow the exact format of the template. See the marking criteria. The template will be provided in the same place that you downloaded this assignment specification document.
During the workshops, on a weekly basis, your workshop tutor will be making links between the course material and giving you more guidance on the assignment to help you deliver the above report. In particular, you will be given practical exercises that are similar in nature to those required in the assignment.
The workshop exercises are therefore very important to developing the skills required for the assignment. Workshop attendance is therefore essential and your attendance will be recorded. Please refer to your workshop demonstrator in workshops for further clarification or questions.
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